At BackpackingGear.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to the following refund and return guidelines.

Returns

You may return any product within 30 days of receiving it, provided the item is unused, in its original condition, and in the original packaging.

  • How to Return: Contact our customer support team at info@technowayessolution.com or call +923059570989 to initiate the return process. Once approved, we will provide instructions on how to return your product.
  • Return Shipping: Return shipping is the responsibility of the customer unless the item is defective or wrong.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method.

  • Timeframe: Refunds are typically processed within 7–10 business days after the returned item is received.
  • Non-refundable Items: Certain items such as opened or used gear, custom-made backpacks, or items marked as “final sale” are not eligible for return or refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photographic evidence. We will arrange for a replacement or issue a full refund, depending on the circumstances.

Order Cancellations

Orders can only be canceled before they are shipped. Once the order has been processed and shipped, it is subject to our return policy.

For assistance or questions about returns, please contact us: